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Refund and Returns Policy


Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your ticket must be unused. It must also be the original ticket.

Additional non-returnable items:

  • Gift cards
  • Partner programs that are not affiliated with us.
  • Lost items during your trip.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Cancellation before 12 hours of the trip.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced tickets may be refunded. Sale items cannot be refunded.


If you need to pass on your ticket to another person, send us an email at [info] “@” whitebootsshuttle.com with the name (on I.D.), email, and date of the ticket.

Need help?

Contact us at [info] “@” whitebootsshuttle.com for questions related to refunds, returns, or changes.